Frequently Asked Questions - zyema.com
1. How do I create a request?
Simply choose the currency you wish to exchange, enter the amount, and follow the steps. Once submitted, you’ll receive payment details to complete the transaction.
2. When will my fiat funds be credited?
Usually within a few hours after confirmation. Processing time may vary depending on your bank.
3. Can I cancel my request?
You can cancel only if your request hasn’t been processed yet. Contact support with your request ID for help.
4. What if I send more or less than the required amount?
We’ll adjust the transaction. Extra funds will be refunded, or we’ll ask you to complete the difference.
5. How long does verification (KYC) take?
Typically 24–48 hours, depending on the documents and transaction amount.
6. What if my payment doesn’t match the details?
Contact support immediately. We’ll investigate, but recovery of funds isn’t always guaranteed.
7. Are there restricted countries?
Yes, due to regulations, our service may not be available in some regions. Contact support for details.